Using the comparative measurement approach to achieve the requirements of empowering workers in service organizations A case study on the Egyptian Post Authority

The aim of the research is to study the use of the comparative measurement approach to achieve the requirements of empowering workers in service organizations by applying to the Egyptian Post Authority, where the researcher presented the framework and methodology of the research, trying to reach the knowledge of the relationship between comparative measurement and the requirements of empowering workers in service organizations, by reviewing the importance of comparative measurement With regard to service organizations, what are its goals in the field of service organizations, knowing the important factors for its success in those organizations, and knowing what types can be applied in those organizations to achieve empowerment requirements And knowing the extent of the reflection of the use of comparative measurement on enabling workers and reviewing the stages that the comparative measurement application . And data about the Postal Authority's trends toward using the comparative measurement approach to achieve empowerment requirements through a questionnaire.
The study showed that the dimensions formed to achieve the empowerment requirements in the branches of the Egyptian Postal Authority under study are, respectively, according to their arithmetic averages organizational support and the role of leadership and organizational culture. Comparative to achieve the requirements of empowering workers in service organizations.
Based on the results that were reached, a set of recommendations were presented to the Egyptian Post Authority in question to help use the comparative measurement approach and improve the practices of applying the requirements of access to the use and application of empowerment effectively.