The Role of Lean six sigma Methodology in Improving Health Services: An Applied Study on Hospitals in the Najran Region

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researcher at the Institute of Hospital Management and Health Economics, Faculty of Commerce and Business Administration, Helwan University

Abstract

The current study aimed to identify the role of the LSS methodology in improving health services, through an applied study on hospitals in the Najran region. To achieve the aim of the study, the descriptive method was used in preparing the study, and the questionnaire was also used as the main tool for collecting data from the study sample. The study was applied to a sample of (366) employees in 3 hospitals in the Najran region, namely: Habuna General Hospital, Al-Sharafa Hospital, and Badr Al-Janoub Hospital. After collecting data from the study sample, the Statistical Package for Social Studies (SPSS) version 27 was used in the data analysis process. Through data analysis, the study reached several results, the most important of which are: The results indicated a statistically significant impact on the LSS methodology on improving health services in hospitals in the Najran region. In light of these results, the study recommended several recommendations, the most prominent of which are: Providing comprehensive and regular training programs for workers in all hospitals on the LSS methodology and its tools, with a focus on the practical and applied aspects. Developing rapid response mechanisms to patient complaints and inquiries, and providing effective solutions in a timely manner.

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